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Studio Policies

CLASSROOM POLICY:

Parents, relatives, and siblings are not permitted with students during classes inside the classroom, unless siblings are taking the same class with them, or invited by a teacher.

ATTENDANCE POLICY:

Students must arrive on time, and have consistent attendance because it will disrupt their learning progress in the classroom and disrupt their class package.

EARLY DROP OFF POLICY:

If parents/guardians drop off the students more than 30 minutes early at the Artist Lab, the Artist Lab will charge a $15 Early Drop Off Penalty for every 30 minute period.

LATE PICK UP POLICY:

If parents/guardians pick up the students more than 30 minutes late at the Artist Lab, the Artist Lab will charge a $15 Late Pick Up Penalty for every 30 minute period.

ABSENT POLICY:

If students needs to be absent for a class for any reason, parents/guardians must notify The Artist Lab at least 24 hours in advance, by calling, leaving a voice message, text message, or by WeChat.

MANAGEMENT CANCELLATION POLICY:

If a class session is canceled by the Artist Lab, there will either be rescheduling, exchange, or refund issued.

MAKE-UP PASS POLICY:

  • 1 Month Package/4 classes: In the 1 month package, there will be no make-up class issued no matter the circumstances. Any absences will count as No Show, which will result in deducting classes from the 1 month class package.

  • 3 Month Package/ 12 classes: In the 3 month package, there will be only 2 makeup classes issued for 2 absences. These 2 makeup classes will only qualify if parents/guardians give the Artist Lab at least 24 hours advance notice that the student will be absent from class. If parents/guardians fail to give the Artist Lab a 24 hour advance notice, there will be no make-up class issued and instead any absences will count as No Show, which will result in deducting classes from the 3 month class package.

  • 6 Month Package/24 classes: In the 6 month package, there will be only 4 makeup classes issued for 4 absences. These 4 makeup classes will only qualify if parents/guardians give the Artist Lab at least 24 hours advance notice that the student will be absent from class. If parents/guardians fail to give the Artist Lab a 24 hour advance notice, there will be no make-up class issued and instead any absences will count as No Show which will result in deducting classes from the 6 month class package.

  • 9 Month Package/ 36 classes: In the 9 month package, there will be only 6 makeup classes issued for 6 absences. These 6 makeup classes will only qualify if parents/guardians give the Artist Lab at least 24 hours advance notice that the student will be absent from class. If parents/guardians fail to give the Artist Lab a 24 hour advance notice, there will be no make-up class issued and instead any absences will count as No Show, which will result in deducting classes from the 9 month class package.

RETURN & REFUND POLICY:

  • All Presale, Discount, and Early Enrollment classes and camp purchases are final sale and cannot be refunded or exchanged, with no exceptions.
  • All Regular-priced classes and Camp purchases can be returned for a refund of class tuition minus the $35 transaction fee within 3 days of purchase.
  • All regular-priced classes and Camp purchases can be returned for partial refund of 80% of class tuition minus $35 transaction fee after 3 days of purchase but before their class package begins.
  • All Classes and Camps are final sale and cannot be refunded or exchanged, with no exceptions after the first class is in use. All unused classes and hours remaining in the class package are not exchangeable for other classes, camps, or other special events. No price adjustment will be issued for any packages.

  • All Classes and Camps purchased during the Covid-19 (and it’s variants) pandemic will not be subject to refunds under no circumstances. Instead, Classes and Camps may be put on hold with management’s permission.

CLASS BEHAVIOR POLICY:

  • I understand as my child (ren’s) guardian that my child (ren) is expected to listen to all staff from The Artist Lab. If my child(ren) is not listening, following directions, or being respectful, they will receive a verbal warning, and if the behavior continues, I, the parent and/or guardian will be called to take their child (ren) home early for the day. If the child (ren) has stayed longer than the 15 minute mark, that day of attendance will count as a class. I understand that if my child (ren) continues to display patterns of unacceptable behavior, he/she may be asked to leave the class permanently and I am not entitled to any refunds, credits, prorated fees or discounts.

NO NUT POLICY

  • I understand as my child (ren’s) guardian the Artist Lab does not allow nuts or nut related products inside the school premises. I understand as my child (ren’s) guardian, I will not pack any nuts or nut related products with my child (ren). I understand if my child (ren) brings nuts or nut related products inside the school premises, I, as his guardian will be held liable for his/her actions.

ALLERGY POLICY

  • I understand as my child(ren’s) guardian, I must immediately notify the Artist Lab or their employees or any involved parties of any severe allergies my child (ren) may have that result in severe medical consequences. I understand as my child (ren’s) guardian, the Artist Lab and or their employees or any involved parties are not responsible or liable for administering medical aid to my children.

SICK CHILD POLICY

  • I understand as my child (ren’s) guardian that under no circumstances, I bring my sick child (ren) to The Artist Lab. If my child (ren) shows any signs of illness (see Symptoms Child Removal Policy), I will not bring them to the Artist Lab. If they display any of these symptoms during class time, the child (ren) is unable to participate in the normal routine of the class and the Artist Lab will call the guardians to take the child (ren) home. I understand sick children can expose all other students & staff members who they come in contact with, who will in turn expose other students & members to illness. Because this is disruptive to other families, I understand my cooperation on this issue is extremely important. In the event a child (ren) becomes ill and needs to be picked up, the parent(s) will be called and are expected to come pick the child up within 30 minutes. If the parent(s) cannot be reached, or have not arrived within 30 minutes, the emergency contact guardian will be called and asked to come pick the child up. In the event a child complains about not feeling well during class, the parent or emergency contact guardian will be contacted to take the child home.

SYMPTOM CHILD REMOVAL POLICY:

I understand as my child (ren’s) guardian, the symptoms below qualify for the Artist Lab or their employees or any involved parties to remove my child (ren) from the classroom which will result in me taking my children home early. I understand as my child (ren’s) guardian, if my child (ren) displays any of these symptoms, I will not bring them to the Artist Lab.

  • Fever, defined as having a temperature of 100°F or higher taken on the forehead (a child needs to be fever free for a minimum of 24 hours before returning to school, that means the child is fever free without the aid of Tylenol®, or any other fever reducing substance.)

  • Fever AND sore throat, rash, vomiting, diarrhea, earache, irritability, or confusion.

  • Frequent scratching of the body or scalp, lice, rash, or any other spots that resemble childhood diseases, including ringworm.

  • Is irritable, continuously crying, or requires more attention than we can provide without hurting the health, safety or well-being of the other children in our care.