Studio Policies
Studio Policies
CLASSROOM POLICY:
I understand as my child (ren’s) guardian that parents, relatives, and siblings are not permitted with students during classes inside the classroom, unless siblings are taking the same class with them, or invited by a teacher or staff member.
ATTENDANCE POLICY:
I understand as my child (ren’s) guardian that my child (ren) must arrive on time, and have consistent attendance because it will disrupt their learning progress in the classroom and disrupt their class package.
EARLY DROP OFF POLICY:
I understand as my child (ren’s) guardian that if I drop off my child (ren) more than 30 minutes early at the Artist Lab, the Artist Lab will charge me a $15 Early Drop Off Penalty for every 30 minute period.
LATE PICK UP POLICY:
I understand as my child (ren’s) guardian that if I pick up my child (ren) more than 30 minutes late at the Artist Lab, the Artist Lab will charge me a $15 Late Pick Up Penalty for every 30 minute period.
ABSENT POLICY:
I understand as my child (ren’s) guardian that if my child (ren) needs to be absent for a class for any reason, I must notify The Artist Lab at least 24 hours in advance, by calling, leaving a voice message, text message, or by WeChat. Class may or may not be deducted as usual depending on the chosen class package.
MANAGEMENT CANCELLATION POLICY:
I understand as my child (ren’s) guardian that if a class session is canceled by The Artist Lab, there will either be rescheduling, exchange, or refund issued.
CLASS CHANGES & POSTPONEMENTS
Switching Different Class Types: Switching different types of classes might be available, space permitting, with a $35 Processing fee, at least 48 hours before rescheduled class start date.
Switching Class Time for the Same Type of Class: Switching class time for the same type of class might be available, space permitting, with no Processing fee, at least 48 hours before rescheduled class start date.
Pausing a Class Package: To pause a package for a certain amount of time due to any reason, a $35 Processing Fee is required. When returning, there will not be a fee to start the package.
Switching Class Package Type: To change a class package (i.e. fine art to digital), the family will need to pay the difference of the two packages in addition to the $35 Processing Fee.
Transferring Class Packages: To transfer a student’s package to another student, a $35 Processing Fee is required.
Exceptions to Processing Fees:
Student Promotion: If a teacher recommends that a student move up to the next class and the student is available at the scheduled class times, the student may advance to the next class level without any processing fees.
Teacher Recommendations: If a student has attended their class for a certain period of time and the teacher believes the student would benefit more from a different class, no processing fee is required to transfer the student to the recommended class or to adjust their class package.
MAKE-UP PASS POLICY:
Make-up passes are offered when a student cannot attend their usual class time due to any reason. Instead of deducting a class from the package, students can use their make-up pass at a later date, provided their package allows it. Make-up passes can also be used to take the student’s class on a different day and time if there is space available and the class is the same.
1 Month Package/4 classes: I understand as my child (ren’s) guardian that if I purchase the 1 month package, there will be no make-up class issued no matter the circumstances. Any absences will count as No Show, which will result in deducting classes from the 1 month class package.
3-Month Package/ 12 classes: I understand that as my child(ren)’s guardian, if I purchase the 3-month package, only one makeup class will be granted for one absence, provided I notify The Artist Lab at least 24-hour in advance. If I do not give 24-hour advance notice, the absence will be considered a ‘No Show,’ and a class will be deducted from the 3-month package with no makeup issued. Makeup classes must be used within the duration of the package and are not valid after the package expires.
9-Month Package/ 36 classes: I understand as my child (ren’s) guardian, if I purchase the 9-month package, there will be only 3 makeup classes issued for my 3 absences. These 3 makeup classes will only qualify if I give The Artist Lab at least 24-hour in advance. If I do not give 24-hour advance notice, the absence will be considered as a ‘No Show,’ and a class will be deducted from the 9-month package with no makeup issued. Makeup classes must be used within the duration of the package and are not valid after the package expires.
REGISTRATION FEE POLICY:
The registration fee pertains to students registering for classes at The Artist Lab. It encompasses service fees associated with all class registrations and is inclusive of a singular, one-time gift(s). The registration fee is categorically non-refundable, with no exceptions.
The registration fee does not apply to students who have joined our studio prior and are currently active as of 1/1/2024. Registration fee may apply in certain circumstances, see below.
The registration fee remains valid exclusively for presently enrolled and actively participating students. In the event that a student or family refrains from attending classes and remains inactive for a duration exceeding 3 months from the last class visit, re-registration with a new registration fee is mandatory. This policy only applies to the school year between Fall-Spring semester, the Summer season is excluded from this policy.
For students under a one year Portfolio Plan, registration fees are only valid for the year of service. Renewal is required for each year of service.
DROP IN POLICY:
The Drop In Policy pertains to families who purchase this add-on to class packages that are 3 months or 9 months long to allow for flexibility within their child (ren’s) schedule. The Drop In Policy also applies to classes that occur in the summer, not summer camp. Drop In Packages are by appointment only based on my child(ren’s) availability. Appointments must be made with The Artist Lab’s Front Desk.
If your child (ren) is unable to attend your scheduled class and time, you must provide 24-hour notice by contacting The Artist Lab’s Front Desk. Providing advanced notice will remove your child (ren) from the roster for that day with no deduction to the package.
If you provide at least 24-hour notice and wish to attend the class at another time, you will be offered alternative class times for the same class, subject to availability. Failure to provide 24 hours notice will result in the child (ren) counting as a ‘No Show,’ which will result in the deducting classes from the student’s class package.
3-Month Package/ 12 classes:
I understand as my child (ren’s) guardian that if I purchase a 3-month package, I will be charged an additional 8-10% of my chosen class package and will need to complete the 3-month package within 6 months of the purchase date.
9-Month Package/ 36 classes:
I understand as my child (ren’s) guardian that if I purchase a 9-month drop in package, I will be charged an additional 8-10% of my chosen class package and will need to complete the 9-month package within 12 months of the purchase date.
PORTFOLIO ONE YEAR PLAN
For detailed information, please refer to the Portfolio Contract that has been shown and signed.
Validity: All Portfolio Plans are one year long:
School Year: 9 Months, 36 weeks
Summer: 3 Months, 10-12 weeks
Conditions: The Artist Lab is not responsible for the quality of the student’s portfolio. The student’s effort, under the guidance of The Artist Lab instructor, will determine the portfolio’s outcome.
Registration Fee: As of 1/1/2024, registration fees are service fees subjected to all active students. The registration fee for Portfolio Plan Students is only valid for the year of service agreed upon. Renewal is required for each year of service.
Make Up Passes: No make up passes will be provided, no matter the circumstances.
Return & Refunds: All Portfolio One Year Plans are FINAL SALE and cannot be refunded or exchanged, with no exceptions.
RETURN & REFUND POLICY:
All returns and refunds are up to the discretion of The Artist Lab.
I understand as my child (ren’s) guardian All Trial Class purchases are final sale and cannot be refunded or exchanged with no exceptions.
I understand as my child (ren’s) guardian All Presale, Discount, and Early Enrollment classes and camp purchases are final sale and cannot be refunded or exchanged, with no exceptions.
I understand as my child (ren’s) guardian All Regular-priced classes and Camp purchases can be returned for a partial refund of class tuition minus the $35 transaction fee within 14 days of purchase.
Within 3 days of purchase: 80% of tuition minus a $35 transaction fee
Within 3-14 days of purchase: 20% of tuition minus a $35 transaction fee
After 14 days: No refunds or exchanges, with no exceptions
I understand as my child (ren’s) guardian All Classes and Camps are final sale and cannot be refunded or exchanged, with no exceptions after the first class is in use. All unused classes and hours remaining in the class package are not exchangeable for other classes, camps, or other special events. No price adjustment will be issued for any packages.
I understand as my child (ren’s) guardian All Classes and Camps purchased during the Covid-19 (and its variants) pandemic will not be subject to refunds under no circumstances. Instead, Classes and Camps may be put on hold with management’s permission.
CREDIT CARD FEES
The following purchases made with credit cards will incur an additional 3% transaction fee:
9-Month Presale Package
Summer Camp 4 Weeks Discount Promotion
Portfolio Discounted Package
No fees will incur with purchases made with cash, check, or Zelle.
MILITARY DISCOUNTS
With a valid military ID shown, individuals can receive a 5% discount.
VALIDITY
All presale class packages purchased for the academic school year will be valid only for that specific academic school year. Any excess classes may be used during the summer. Any excess classes past the summer will become void/expired, with no exceptions.
CLASS BEHAVIOR POLICY
All students are expected to behave respectfully and politely to studio materials, students, instructors, and staff. Notices will be given to disruptive students, and repeated notices will result in removal from the class, with no refunds, credits, prorated rates, or discounts given.
STUDENTS LEAVING THE STUDIO UNATTENDED
The Artist Lab will advise students to not visit other businesses during class hours, however, The Artist Lab cannot prevent the student from going, unless given written permission from the parent or guardian.
The Artist Lab is not liable for any students who leave the studio unattended unsupervised to go to other businesses during the studio’s business hours. Once the student leaves the studio, The Artist Lab is not liable for the safety of the student or their actions.
NO NUT POLICY
I understand as my child (ren’s) guardian The Artist Lab does not allow nuts or nut-related products inside the school premises. I understand as my child (ren’s) guardian, I will not pack any nuts or nut-related products with my child (ren). I understand if my child (ren) brings nuts or nut-related products inside the school premises, I, as the guardian will be held liable for his/her actions.
ALLERGY POLICY
I understand as my child(ren’s) guardian, I must immediately notify The Artist Lab or their employees or any involved parties of any severe allergies my child (ren) may have that result in severe medical consequences. I understand as my child (ren’s) guardian, The Artist Lab and or their employees or any involved parties are not responsible or liable for administering medical aid to my children.
SICK CHILD POLICY
I understand, as my child(ren)’s guardian, that under no circumstances should I bring a sick child to The Artist Lab. If my child(ren) show any signs of illness (see Symptoms Child Removal Policy), I agree not to bring them to class. If symptoms appear during class, my child(ren) will be removed from the class and I will be contacted to pick them up immediately.
Sick children can expose other students and staff to illness, which can then spread to other families. I understand this is highly disruptive and that my cooperation is essential.
If my child(ren) become ill during class, I understand that I must pick them up within 30 minutes of being contacted. If I cannot be reached or do not arrive within 30 minutes, the emergency contact listed will be called to pick up my child(ren).
If a child expresses that they are not feeling well, The Artist Lab will contact the parent or emergency contact to take the child home.
SYMPTOM CHILD REMOVAL POLICY:
I understand as my child (ren’s) guardian, the symptoms below qualify for The Artist Lab or their employees or any involved parties to remove my child (ren) from the classroom which will result in me taking my children home early. I understand as my child (ren’s) guardian, if my child (ren) displays any of these symptoms, I will not bring them to The Artist Lab.
Fever, defined as having a temperature of 100°F or higher taken on the forehead (a child needs to be fever free for a minimum of 24 hours before returning to school, that means the child is fever free without the aid of Tylenol®, or any other fever reducing substance.)
Fever AND sore throat, rash, vomiting, diarrhea, earache, irritability, or confusion.
Frequent scratching of the body or scalp, lice, rash, or any other spots that resemble childhood diseases, including ringworm.
Is irritable, continuously crying, or requires more attention than we can provide without hurting the health, safety or well-being of the other children in our care.
NOTICES AND MESSAGES:
I agree that The Artist Lab will provide notices and messages to me in the following ways: (1) within the Service, or (2) sent to the contact information you provided us (e.g. telephone, email, SMS, text message, WeChat or post). I agree to keep my contact information up to date.
I may, at any time, update and amend my preferred method(s) of communication, opt-out of receiving communications from The Artist Lab, or change my contact details by contacting staff at info@theartistlabs.com.
Guardian Liability Waiver
GENERAL
ASSUMPTION OF RISKS & ACKNOWLEDGEMENT OF ALL RISKS & PARTICIPANT AGREEMENT I: I understand that all activities of my minor(s), the Participant(s), are completely voluntary. I, the legal (court appointed) guardian or custodian, understand that the classroom supplies, equipment, and all activities at The Artist Lab have inherent risks, and that participation in the activities and use of play and crafting equipment may result in injury or serious injury, including but not limited to, cuts, wounds and bodily injuries, illness, emotional distress, property damage, permanent disability, or death.
ASSUMPTION OF RISKS & ACKNOWLEDGEMENT OF ALL RISK & PARTICIPANT AGREEMENT II: I, on my own behalf, and on behalf of the below-listed minors, as their parent, legal (court appointed) guardian or custodian, knowingly, voluntarily, and freely accept and assume any and all risks, both known and unknown, of injuries or other loss or damage we may suffer while on The Artist Lab premises, however caused, even if caused in whole or in part by the action, omission or negligence of The Artist Lab, its principals, members, officers, owners, shareholders, employees, franchisor, other Artist Lab independently owned locations, independent contractors, equipment manufacturers or repair persons, sponsors, agents, or other patrons (collectively referred to as “released parties”).
WAIVER OF ALL CLAIMS I: I, on my own behalf, and on behalf of the below-listed minors, expressly release and voluntarily waive any and all claims, suits or demands for personal injury, disability, death, illness, damage, loss, claim, liability, expense, property damage or other loss against the released parties, to the fullest extent permitted by law, this waiver is intended to be a complete release of the released parties for any and all negligent acts or omissions, and all responsibility for bodily injuries, death, illness, or property damage sustained by me or any of the below-listed minors on The Artist Lab’s premises, whether arising out of or in connection with my or their participation in activities, use of play and crafting equipment, or not.
WAIVER OF ALL CLAIMS II: I further agree to defend, indemnify and hold harmless the released parties, and each of them, against any and all claims, lawsuits or demands resulting from any loss, injury, illness, damage, or death, as well as property damage, including attorney fees and costs, arising out of or in connection with my and/or below-listed minors' participation in the activities described herein, and/or presence on premises.
POLICY PARTICIPATION: I, for myself, and as parent, legal (court-appointed) guardian or authorized custodian of the minors, willingly agree to read, obey, and comply with all posted, spoken and/or customary safety rule signs and conditions for attendance at The Artist Lab, participation in all activities, and use of classroom supplies & equipment, and understand that the failure to do so may result in serious injury or death. I represent that I and all minors are physically fit, otherwise healthy and able to safely participate in all activities and use all of the play and crafting equipment.
MEDICAL WAIVER: I, on my own behalf, and on behalf of the below-listed minors or participants as their parent, legal (court appointed) guardian or custodian, declare we are in good physical condition. However, in case of illness or accident, The Artist Lab has the authority to secure necessary medical attention. I will not hold The Artist Lab or their employees or any involved parties viable for medical aid rendered and will reimburse the Artist Lab or their employees or any involved parties for medical and other expenses incurred in his/her case.
PHOTOGRAPHY & VIDEO RELEASE
If you do not consent to having you or your student photographed or videographed, please let The Artist Lab know, and a note will be made on you or your student’s account.
PHOTOGRAPHY & VIDEO RELEASE I: I hereby grant The Artist Lab the irrevocable right and permission to use photographs and/or video recordings of myself or my student on The Artist Lab’s and other websites, and in publications, promotional flyers, educational materials, derivative works, social media, or for any other similar purpose, without compensation to me.
PHOTOGRAPHY & VIDEO RELEASE II: I understand and agree that such photographs and/or video recordings of my minor may be placed on the Internet. I also understand and agree that myself or my student may be identified by first name only in printed, Internet or broadcast information that might accompany the photographs and/or video recordings of myself or my student. I waive the right to approve the final product. I agree that all such portraits, pictures, photographs, video and audio recordings, and any reproductions thereof, and all plates, negatives, recording tape and digital files are and shall remain the property of The Artist Lab.
PHOTOGRAPHY & VIDEO RELEASE III: I hereby release, acquit and forever discharge The Artist Lab, contractors and employees of the above-named entities from any and all claims, demands, rights, promises, damages and liabilities arising out of or in connection with the use or distribution of said photographs and/or video recordings, including but not limited to any claims for invasion of privacy, appropriation of likeness or defamation.
I have read and fully understand and agree to the above terms of The Artist Lab Policies. I am signing this agreement voluntarily and recognize that my signature serves as complete and unconditional release of all liability to the greatest extent allowed by law in the State of California.